Terms of service

Terms of Service 

Last updated: 22/07/2025 

Welcome to KANDY APPAREL UK LIMITED. By accessing or using our website and purchasing products from us, you agree to comply with and be bound by the following terms and conditions. Please read them carefully as they affect your legal rights. 

 

1. About Us 

KANDY APPAREL UK LIMITED is a company registered in England and Wales (Company Number 15574159). Our registered office is located at Gables House, 62 Kenilworth Road, Leamington Spa, CV32 6JX, United Kingdom. 
 If you have any questions or concerns regarding these Terms, please contact us at: [Insert Contact Email]. 

 

2. Eligibility 

Our website and services are intended for individuals who are at least 18 years old or who have received consent from a parent or legal guardian. By using our site, you confirm that you meet this age requirement. If you are under 18, you may only use the website under adult supervision, as minors cannot legally enter into contracts. 

 

3. Ordering and Payment 

  • Order Acceptance: All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases of suspected fraud, incorrect pricing, or stock shortages. 

  • Pricing: While we strive to provide accurate pricing, prices and availability may change without prior notice. We reserve the right to amend prices and correct errors at any time before the order is accepted. 

  • Payment: Payment must be made in full prior to dispatch of goods. Accepted payment methods are those displayed on our website. We use secure payment gateways to protect your financial information. 

  • Order Confirmation: Upon successful payment, you will receive an order confirmation by email. This confirmation is not acceptance of your order but a record of your purchase request. 

 

4. Product Information 

We make every effort to provide accurate descriptions, images, specifications, and other information related to our products. However, we do not guarantee the completeness or accuracy of this information. Due to factors such as lighting and screen settings, actual product colours may vary from images shown on the site. 

 

5. Shipping and Delivery 

  • Estimated Delivery Times: We provide estimated shipping times based on our couriers’ information. These estimates are not guaranteed, as delays can occur due to reasons outside our control (e.g., customs delays, strikes, extreme weather). 

  • Risk Transfer: Risk of loss or damage to goods passes to you upon delivery. It is your responsibility to inspect items immediately upon receipt and notify us promptly of any missing or damaged goods. 

  • Delivery Issues: If your package is lost or damaged in transit, please contact us as soon as possible so we can investigate and assist. 

 

6. Returns and Refunds 

For detailed information on cancellations, returns, and refunds, please refer to our separate Refund & Returns Policy available on our website. This policy explains your rights under UK law as well as our procedures and your responsibilities. 

 

7. Limitation of Liability 

  • Exclusion of Indirect Losses: To the fullest extent permitted by law, KANDY APPAREL UK LIMITED shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, revenue, or data, arising out of or related to your use of our products or website. 

  • Cap on Liability: Our total aggregate liability for any claim related to our products or services will not exceed the amount you paid for the relevant goods or services. 

  • No Warranty: We provide our products "as is" without warranties of any kind, unless required by law. 

 

8. Product Usage Disclaimer 

Our products are designed for specific uses in fitness and gym environments. Use of these products involves inherent risks of injury. You agree to use our products only as intended and follow all safety instructions provided. KANDY APPAREL UK LIMITED is not responsible for any injury, damage, or loss resulting from improper, careless, or negligent use of our products. 

 

9. Indemnity 

You agree to indemnify, defend, and hold harmless KANDY APPAREL UK LIMITED, its officers, directors, employees, agents, and affiliates from and against all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: 

  • Your breach of these Terms; 

  • Your violation of any law or third-party rights; 

  • Your misuse of our products or services. 

 

10. Employee Protection 

We are committed to providing a safe and respectful environment for our employees and representatives. Any customer who engages in abusive, threatening, or harassing behaviour towards our staff will face consequences including termination of service, reporting to authorities, or legal action. 

 

11. Intellectual Property Rights 

All intellectual property rights in the content and materials on our website—including but not limited to text, images, logos, graphics, and software—are owned by or licensed to KANDY APPAREL UK LIMITED. You may not copy, reproduce, distribute, or create derivative works without prior written consent. Unauthorized use may result in legal action. 

 

12. Privacy and Data Protection 

Your use of our website is also subject to our Privacy Policy, which details how we collect, use, store, and protect your personal data in compliance with UK data protection laws, including the UK GDPR and Data Protection Act 2018. 

 

13. Marketing Communications 

Where you have provided consent, we may send you marketing emails or messages about our products, promotions, or updates. You may withdraw your consent or unsubscribe at any time by following the opt-out instructions included in these communications or by contacting us directly. 

 

14. Governing Law and Jurisdiction 

These Terms shall be governed by and construed in accordance with the laws of England and Wales. You agree that any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. 

 

15. Consumer Rights 

These Terms do not affect your statutory rights as a consumer under UK law, including but not limited to your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You retain all rights granted by law. 

 

16. Third-Party Links and Services 

Our website may contain links to third-party websites or services for your convenience or information. We do not control or endorse these third parties and are not responsible for their content, privacy practices, or policies. Use these links at your own risk. 

 

17. Force Majeure 

KANDY APPAREL UK LIMITED shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, government restrictions, strikes, power outages, or disruptions to internet services. 

 

18. User Accounts 

If you create an account on our website to facilitate ordering or other services: 

  • You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. 

  • You agree to notify us immediately of any unauthorised use or breach of security. 

  • We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent or abusive behaviour. 

 

19. Website Availability and Modifications 

We strive to maintain continuous access to our website but cannot guarantee uninterrupted availability. We reserve the right to suspend, modify, or discontinue the website or any part of it without notice. We may also update these Terms periodically, with changes posted on this page. Continued use after changes constitutes acceptance of the updated Terms. 

 

20. Dispute Resolution 

If you have a complaint or dispute relating to our products or services, please contact us promptly to attempt resolution. If unresolved, you may escalate your complaint to the UK’s Online Dispute Resolution platform, available at https://ec.europa.eu/consumers/odr. 

 

21. Severability 

If any provision or part of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. 

 

22. Entire Agreement 

These Terms, along with our Privacy Policy and Refund & Returns Policy, represent the entire agreement between you and KANDY APPAREL UK LIMITED regarding your use of our website and purchase of products, superseding all prior agreements, understandings, or communications. 

 

23. Accessibility Commitment 

We are committed to making our website accessible to all users, including those with disabilities. If you experience any difficulties accessing content or features, please contact us for assistance. 

 

24. Contact Information 

For any questions, concerns, or requests regarding these Terms or our services, please contact: 
 Email: [Insert Contact Email] 
 Registered Office: Gables House, 62 Kenilworth Road, Leamington Spa, CV32 6JX, United Kingdom