Shipping policy

Shipping Policy 

Last updated: 22/07/2025

 

1. About Our Shipping 

At KANDY APPAREL UK LIMITED, we strive to deliver your orders promptly, securely, and with care. This Shipping Policy outlines our shipping procedures, timelines, costs, and how we handle any issues that may arise during transit. 

 

2. Shipping Destinations 

We currently ship to addresses within the United Kingdom. For international shipping inquiries, please contact us at [Insert Contact Email] to discuss options and costs. 

 

3. Processing Time 

  • Orders are typically processed within 1-2 business days following receipt and confirmation of payment. 

  • Orders placed on weekends or UK public holidays will be processed on the next business day. 

 

4. Shipping Methods and Carriers 

We partner with trusted carriers including Royal Mail, Parcelforce, and other reputable courier services. The choice of carrier depends on package size, destination, and selected shipping method. 
 A shipping confirmation email with tracking details will be sent once your order is dispatched. 

 

5. Estimated Delivery Times 

  • Standard UK Delivery: 3-5 business days 

  • Express UK Delivery (if offered): 1-2 business days 

Please note that these are estimated delivery windows. Factors beyond our control—such as courier delays, adverse weather, or public holidays—may affect actual delivery times. 

 

6. Shipping Costs 

Shipping fees are calculated at checkout based on package size, weight, destination, and delivery speed selected. All shipping costs will be clearly displayed before you finalize your purchase. 

 

7. Order Tracking 

Once dispatched, you will receive an email containing tracking information to monitor your parcel’s progress. If you do not receive tracking details within 2 business days after your order, please contact us immediately at [Insert Contact Email]. 

 

8. Customer Responsibilities 

To ensure successful delivery, you must: 

  • Provide accurate and complete delivery information at the time of purchase. 

  • Be available to receive your parcel or arrange for an authorized recipient. 

  • Promptly notify us of any delivery issues or address changes. 

Failure to meet these responsibilities may result in delivery delays, additional charges, or parcels being returned to sender. 

 

9. Delivery Issues, Lost, or Undelivered Parcels 

  • If a delivery attempt fails, the courier may leave a notification with instructions for redelivery or collection. 

  • Please contact us within 7 calendar days if your parcel is lost, stolen, or undelivered. 

  • We will initiate an investigation with the carrier; however, replacements or refunds are only provided once the loss is confirmed. 

  • We reserve the right to decline claims that do not comply with these requirements or if the customer has not cooperated fully. 

 

10. Packaging and Handling 

We take great care to package your orders securely to prevent damage during transit. Minor scuffs or damage to outer packaging do not necessarily indicate product damage. If the product itself is damaged, please contact us immediately. 

 

11. Risk and Title 

Ownership (title) of goods passes to you once full payment has been received. 
 Risk of loss or damage passes to you upon delivery to the specified address. We recommend inspecting the goods immediately upon receipt and reporting any issues promptly. 

 

12. Third-Party Carrier Disclaimer 

Once goods are handed to the courier, KANDY APPAREL UK LIMITED’s control over the delivery is limited. Shipments are subject to the carrier’s terms and conditions, which may be viewed on their respective websites. 

 

13. Re-delivery and Return to Sender 

If delivery cannot be completed after multiple attempts, the parcel may be returned to us. Additional shipping fees may apply for reshipping. Customers are responsible for these fees. 

 

14. Customs, Duties & Taxes 

For international orders (if applicable), you are responsible for any customs duties, import taxes, or fees levied by your country. These charges are not included in the product price or shipping costs. 

 

15. Force Majeure 

KANDY APPAREL UK LIMITED is not liable for delays or failure to deliver due to events beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, government restrictions, or courier service interruptions. 

 

16. Public Health and COVID-19 Notice 

Delivery times may be affected by public health emergencies such as the COVID-19 pandemic. We appreciate your patience and understanding during such times and will communicate any significant changes as promptly as possible. 

 

17. Limitation of Liability for Shipping 

Except as required by law, KANDY APPAREL UK LIMITED shall not be liable for any loss, damage, delay, or indirect or consequential losses resulting from shipping issues caused by third-party carriers. 

 

18. Environmental Commitment 

We are committed to reducing our environmental impact through sustainable packaging and shipping practices. We continually explore eco-friendly options to protect the planet while delivering your orders safely. 

 

19. Contact Us 

If you have any questions or concerns about your shipment or this Shipping Policy, please contact us at: 
 Email: [Insert Contact Email] 
 Registered Office: Gables House, 62 Kenilworth Road, Leamington Spa, CV32 6JX, United Kingdom