FAQ
How much does shipping cost?
Shipping fees are calculated at checkout based on your order’s size, weight, and delivery option.
You’ll see the exact cost before you place your order—no surprises.
How long will it take to ship my order?
We process orders within 1–2 business days. Standard UK delivery usually takes 3–5 business days, and Express delivery takes 1–2 business days.
Delivery times are estimates and may be affected by courier delays, weather, or public holidays.
I'd like to return or replace my order
All return and refund information is in our Refund & Returns Policy. It covers how to return items, time limits, and any exceptions.
I'd like to cancel my order.
You can cancel your order within 14 calendar days of receiving it, without giving a reason.
To cancel, please email us at info@kandyapparel.co.uk with your order details. Once you notify us, you have another 14 days to return the unused item(s) in their original packaging.
Full cancellation terms are in our Refund & Returns Policy .